A virus is a malicious program that infects computer files to cause harm or steal information. Malware is software that can harm or otherwise negatively affect the performance of a computer. Spyware is a program that is installed, usually without the user’s consent, and reports personal information back to the programmer such as Internet logs. A removal tool is a program created to remove a virus, spyware or malware from a computer.
Anti-Virus 2008 XP is often downloaded and installed by mistake. Usually a pop-up advertisement will appear from a website and mimic a Microsoft Windows system warning. If the user clicks on any part of the window, the software is installed. Once Anti-Virus XP 2008 is on a system, it begins to warn the user of viral infections. The viruses are fake, but the warnings are generally invasive enough to prevent the normal operation of the computer. The software attempts to convince the user to upgrade to a full version of the product to remove the viruses. The software may also install viruses or other files on the computer or act as spyware.
Anti-Virus XP 2008 can be deleted with a legitimate anti-virus product or a removal tool. Anti-virus software options might include Norton Anti-virus, AVG Anti-virus, or Avast! Anti-virus. MalWareByte’s Anti-Malware (See Resource 1) is a removal tool that will remove the program. Smitfraudfix (See Resource 2) is another removal tool that will get rid of the software. Anti-virus software and removal tools will scan the computer and quarantine or delete any files associated with Anti-Virus XP 2008.
Anti-Virus 2008 XP is a serial product. Every year the creator releases a new version and updates the title to reflect the year. It may be related to MalwareProtector 2008, AntiVirus Lab 2009, Antispyware Pro, or several other fake scanners that use the same methods to extort money. These products are known as “scareware.” The creators of these programs have scammed millions of dollars a year from victims.
Anti-Virus XP 2008 is an attempt at extortion. The software creates a fake viral outbreak and offers a false cure for a price. There is no reason to download this software, install this software, or ever pay for the full product. If Anti-Virus XP 2008 is installed on a computer it should be removed as soon as possible. Any information given in the purchase of the software such as personal information or credit card numbers are in danger of being used for identity theft.
Removal with Anti-Spyware
1 Download an anti-spyware program. Free examples include Spybot Search and Destroy and Lavasoft AdAware (see Resources). Make a note of the download location.
2Navigate to the folder containing the anti-spyware software. Double-click on the downloaded installation file.
3Double-click on the launch icon for the software. Follow the on-screen directions to update the software to the most current version. The update allows the software to detect and remove the most current threats.
4Follow the onscreen directions to scan the computer drives for the command spyware and other malware. Allow the scan to finish. The scan may take several minutes to complete.
5Follow the on-screen directions to remove the Command Spyware and any other malware found on the system. Close the anti-spyware software.
Removal with Malware Removal Tools
1 Download a malware removal tool such as SmitFraudFix or Malwarebytes Anti-Malware (see Resources). Make a note of the download location.
2Restart the computer. Malware removal tools operate best in Windows Safe Mode.
3Press the “F8″ key when the Windows splash screen appears. Select “Safe Mode with Networking” from the list that appears. Allow the computer to load into safe mode.
4Navigate to the folder containing the malware removal tool. Double-click on the removal tool icon to launch the software. Follow the onscreen directions to scan the computer drives for the Command Spyware and other malware.
5Allow the scan to complete. The scan may take several minutes. Follow the onscreen directions to remove the Command Spyware and any other malware found. Close the malware removal tool and restart the computer.
A script is a program that can run in the background of a website or when a program that is already on your computer does a certain task. Scripts can sometimes carry worms. When a script blocking program blocks a script, it also blocks the worm.
A script worm is a certain type of virus usually spread by email attachments. Script worms can spread so fast that anti-virus programs can’t update fast enough to protect computers until after the virus has spread to many systems. Some script blocking technology works to block these viruses before an update is available.
Many anti-virus programs come with script blocking technology. If you’re buying an anti-virus program, check its features to see whether the program contains script blocking. If you’ve already bought an anti-virus program, you can check its properties or browse the program’s website for this specific feature.
1 Click the “Start” button.
2Click the “Control Panel” from the list of programs.
3Click the “Programs,” then click the “Programs and Features” for Windows 7 operating system.
4Search the list of installed programs and find “Avanquest Fix-It Utilities,” then click the program. The section is highlighted.
5Click “Uninstall” in Windows 7.
6Confirm that you want to uninstall the Fix-It Utilities.
7Reboot the computer to remove Fix-It Utilities.
Uninstall Your Symantec Product
1 Click “Start,” type “programs and features” and press “Enter.”
2Select your Symantec product (such as Symantec Endpoint Protection) from the list of installed programs, and click “Uninstall.”
3Click “Yes” or “OK” to confirm that you want to uninstall the product. The product will begin uninstalling.
4Click “OK” when you receive a message that the product was uninstalled successfully.
5Locate the entry for “LiveUpdate [version number] Symantec Corporation.”
6Select the LiveUpdate entry and click “Uninstall.”
7Click “yes” or “OK” to confirm that you want to uninstall LiveUpdate.
8Click “OK” when you receive the message that LiveUpdate has been removed successfully.
9Restart your computer.
Re-install Your Product
1 Insert the installation disc for your Symantec product or locate the installer files on your computer. The disc should start automatically. If you are running the installer from files stored on your computer, double-click the setup.exe file to begin.
2Follow the prompts for the installer to re-install Symantec using the default settings. These prompts will vary depending on the product you are installing.
3Wait for the installation to finish. This could take 5-10 minutes.
4Restart the computer when prompted.
1 Close all instances of your Internet browser(s).
2Open up ZoneAlarm.
3Select the “Privacy” tab.
4Click on “Main.”
5Look over your current options (write them down if you would like) so you will remember them, and then set all options to “Off.”
6Open your Internet browser and navigate to the site that was not functioning. Make sure it is working. If it is still not working, then the issue does not relate to ZoneAlarm.
7Close down your Internet browser(s).
8Return to the ZoneAlarm window.
9Revert your privacy settings back to what they were before you turned them off.
10Click on the “Site List” tab.
11Open up your web browser again. Navigate once again to the site that was not working properly.
12Return to the ZoneAlarm window.
13Monitor the list in the “Site List” area. You will see ZoneAlarm adding blocked sites to the list.
14Right-click on the website you’d like to unblock, then choose “Options.”
15Uncheck the boxes next to “Cookies,” “Ad Blocking” and “Mobile Code.” Click “OK.”
16Repeat Step 15 for any other sites you’ve been having trouble connecting to.
1 Press “Ctrl,” “Shift” and “Escape” simultaneously to open the Windows Task Manager.
2Click the “Processes” tab of the Windows Task Manager.
3Click the “Show Processes From All Users” button and click the “Image Name” heading. A list of all the processes running on your computer will appear in alphabetical order under the “Image Name” heading.
4Right-click “Symantec Mail Security” and select “End Process” from the menu that appears.
5Close the Task Manager. You have now excluded the processes from Symantec SMS from your list of running processes.
1 Click the Start menu and type “run” (without the quotes) in the search bar. Press the “Enter” key to launch the “Run…” tool.
2Type “msconfig” (without the quotes) in the “Run..” box. Press the “Enter” key. This will launch the “System Configuration” utility.
3Click the “Startup” tab.
4Click to clear check-marks next to programs that you hardly use or do not wish to load when you start up your computer. Make sure that you keep the check next to “ZoneAlarm.”
1 Download and install Ad-Aware (see Resources). Be sure you get it directly from Lavasoft’s site, as unscrupulous hackers might post phony versions elsewhere. The installation process is highly automated, and aside from clicking “Next” several times, the only option you have is which language to use. Choose the appropriate language from the drop-down menu.
2Restart your computer. Unless you unchecked “Restart Computer and Start Ad-Aware Live,” this will automatically happen when you click “Finish” after the installation process.
3Start Ad-Aware and wait for it to complete the update process. Once it loads, it will welcome you to the latest version of Ad-Aware. Simply click “Okay.”
4Click “Scan System.” It will automatically scan your system, a process that can take upwards of half an hour on larger systems. Once it’s complete, it will provide you with a report of discovered spyware. You can delete spyware directly from the report by clicking on it and pressing the “Delete” key on your keyboard.